We are sorry if you did not receive your package and suspect it might have been stolen.
Because we create custom products that are completely unique, we will not replace or refund products or orders we shipped using a third party like UPS or USPS.
If your mail was stolen, follow these steps to be reimbursed or to receive a replacement item.
Step 1: Track the package
If you suspect your package was stolen, the first thing you should do is check your email for tracking information.
It’s normal for shipments to face delays, especially during peak shipping seasons such as the holidays. The shipping status will show you where your package was last registered or the date on which it was delivered to the shipping address.
If the item is listed as having been delivered, continue to step 2.
Step 2: Check if your neighbors saw it or held onto it for you
If you’ve verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from getting stolen or rained on. Even if they don’t have your package, your neighbors might have seen it earlier in the day.
Step 3: File a claim with the shipping company
You can file a claim with the shipping company as well. UPS, FedEx, USPS, all provide an online claims process to report your missing item, and you can also contact them by phone.
Fed Ex 1-800-463-3339
Step 4: Use the purchase protection features on your credit card
Many credit cards offer purchase protection that will reimburse you for stolen items — as long as the item was purchased entirely with that credit card and the card issuer is notified within a specified timeframe. Check your credit card provider’s website to check for this coverage and to file a claim.
Unfortunately, some credit card companies exclude coverage for high-value items (typically anything worth over $500 to $1,000).Some may require you to file a police report before they’ll offer a refund. That brings us to step six.
Step 5: Claim high-value items with your homeowner’s insurance
Most homeowners or renter’s insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible.
Given that most homeowners insurance deductibles run between $500 to $2,000, filing a claim won’t make sense for most stolen packages. Even if the lost item is more than the deductible, you’ll need to weigh the possibility of your homeowners insurance company increasing your premiums due to your claim, not to mention the hassle of filing the claim itself.